Password Reset Trouble Shooting

Andrea
Andrea
  • Updated

Please try the following troubleshooting steps if you are experiencing difficulty resetting your password

  1. Open up your browser's password manager and clear your previously saved usernames & passwords for Knitapps.com. Here are links to instructions on how to access password management settings for different browsers:
  2. Please use this link to request a password reset email
  3. Clear your Browser’s Cache 
  4. If you have requested multiple password reset emails, please make sure that you are selecting the most recent email link; if you select a password reset link from a previous email it will not work.
  5. If you do not notice the password reset email in your inbox, please make sure to check your junk/spam folder as our emails are sometimes sent there
  6. Make sure to add support@knitpeople.com to your email contact list

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