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Account Details

How to Contact Knit Support

There are a few ways to contact Knit support: You can email Knit support at: support@knitpeople.com. You can call Knit support at 1(877) 763-8808 You can also browse various Knit HelpDocs (like this…

Updated 8 months ago by Andrea Hamilton

Adjust Employer/Administrator Email Notifications

Select your profile icon in the top right corner of any page in the Knit platform. From the drop-down menu select My Profile, the General Settings page will open. Scroll down to the Payroll Reminder…

Updated 10 months ago by Andrea Hamilton

Control your organization's permissions with Granular Access 2.0

You're in control of who does what with your data!

Updated 10 months ago

Add an External Payroll Collaborator

Let's say your company has hired a bookkeeper who requires access to your companies Knit profile, no problem! Adding an external payroll collaborator to your Knit account is simple: Open the Company…

Updated 1 year ago by Andrea Hamilton

Make an existing employee a Payroll Collaborator

To make an existing user or employee a payroll collaborator: Open the Settings , select the Access Level tab, and select Collaborator from the side menu. If you would like to view what access the sel…

Updated 1 year ago by Andrea Hamilton

Administrators: Adding or Updating a Company Address/Location

Locations are very important when it comes to organizing your employees and payroll. Knit uses Locations to determine which provincial taxes and rules are applicable to each employee. So, it is impor…

Updated 1 year ago by Andrea Hamilton

Administrators: Creating a Custom Access Level

To create a custom access level: Open Settings --> Access Level. Select the green plus icon next to Levels. A drop-down menu with different access levels with descriptions will appear. Select the typ…

Updated 1 year ago by Andrea Hamilton

Administrators: Updating the Company Bank Account

To add a new company bank account: Open the Company Tab, select Bank Accounts and then select Add Bank Account in the top right corner. The Add Company Bank Account window will open. Choose the bank…

Updated 1 year ago by Andrea Hamilton

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